Terms and Conditions of Grigoletti Home

Last updated: January 7, 2026

Welcome to the Terms and Conditions of Grigoletti Home. This document will help you understand how you may use our services and what you can expect from us.

Contents

Introduction
What you should know at a glance
Terms of use
Terms and conditions of sale
User rights
Warranties
Limitation of liability and indemnification
Common provisions
Dispute resolution
Definitions and legal references
How can we help?

Introduction ▲

These Terms govern:

the use of this Website, and
any other Agreement or legal relationship with the Owner

in a binding manner. Capitalized terms are defined in the relevant section of this document.

Users are kindly asked to read this document carefully.

This Website is provided by:

Grigoletti Home S.A.S.
di Grigoletti Luca & C.
VAT no. 02306730231
Via Madonna, 22
37026 Pescantina (VR) – Italy
Owner contact email: info@grigolettihome.it

What you should know at a glance ▲

Please note that some provisions of these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or only to Users that do not act as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
The right of withdrawal only applies to European Consumers (and to Consumers of the other jurisdictions expressly indicated in this document).

Terms of use ▲

Unless otherwise specified, the terms of use of this Website set out in this section apply generally. Further conditions of use or access applicable in particular situations are expressly indicated in this document.

By using this Website, Users confirm that they meet the following requirements:

There are no restrictions on Users in terms of whether they are Consumers or Business Users.

Account registration

To use the Service, Users may register or create an account, providing all required data and information in a complete and truthful manner. It is not possible to use the Service without registering a User account.

It is Users’ responsibility to keep their login credentials safe and confidential. For this purpose, Users must choose a password that meets the highest standards of strength available on this Website.

By creating an account, Users agree to be fully responsible for all activities that occur under their username and password. Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document if they believe that their personal information, such as their User account, login credentials or personal data, has been breached, unlawfully disclosed or stolen.

Account registration requirements

Registration of a User account on this Website is subject to the conditions outlined below. By registering, Users confirm that they meet such conditions.

Accounts registered by bots or any other automated methods are not permitted.
Unless otherwise specified, each User must register only one account.
Unless expressly permitted, a User account may not be shared with other persons.

Account closure

Users are free to close their account and stop using the Service at any time by contacting the Owner at the contact details provided in this document.

Account suspension and deletion

The Owner reserves the right to suspend or delete a User’s account at any time at its sole discretion and without notice, if it deems the account inappropriate, offensive or in violation of these Terms.

The suspension or deletion of an account shall not entitle the User to any claims for compensation, damages or reimbursement. The suspension or deletion of an account due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Website

Unless otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to report related complaints using the contact details provided in this document.

Rights regarding content on this Website

The Owner holds and reserves all intellectual property rights for any such content. Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User’s account or device, even without the User’s knowledge.

Where explicitly stated on this Website, Users may download, copy and/or share some content available through this Website for their sole personal and non-commercial use, provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented. Any applicable statutory limitation or exception to copyright shall stay unaffected.

Access to external resources

Through this Website, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party’s terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law. Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, and in particular to deny Users access to this Website or the Service, terminate contracts, and report any misconduct performed through this Website or the Service to the competent authorities whenever Users engage or may be suspected of engaging in any of the following activities:

violate laws, regulations and/or these Terms;
infringe any third-party rights;
considerably impair the Owner’s legitimate interests;
offend the Owner or any third party.

Terms and conditions of sale ▲

Paid Products

Some of the Products offered on this Website as part of the Service are provided on the basis of payment. The fees, duration and conditions applicable to the sale of such Products are described below and in the dedicated sections of this Website. To purchase Products, Users must register or log in to this Website.

Product description

Prices, descriptions and availability of Products are specified in the respective sections of this Website and are subject to change without notice.

While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product. The characteristics of the chosen Product will be outlined during the purchasing process.

Purchase process

Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes these steps:

Users are kindly asked to choose the desired Product and verify their purchase selection.
After reviewing the information displayed in the purchase selection, Users may place the order by submitting it.

Order submission

When the User submits an order, the following applies:

The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
In case the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special requests, the order submission creates an obligation for the User to cooperate accordingly.
Upon submission of the order, Users will receive an order receipt confirmation.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

During the purchasing process and before order submission, Users are duly informed of all fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Website, depending on the section the User is viewing, are either inclusive of all applicable fees, taxes and costs or are stated exclusive of applicable fees, taxes and costs.

Methods of payment

Details related to accepted payment methods are shown during the purchasing process. Some payment methods may only be available subject to additional conditions or fees. In such cases, related information can be found in the dedicated section of this Website.

The payment methods marked as such are handled directly by the Owner. The Owner collects and stores the data necessary to process payments and to comply with related legal obligations. For more information about the processing of personal data and related rights, Users may refer to the privacy policy of this Website.

Any other payment methods, if available, are provided independently by third parties. In such cases, this Website does not collect any payment information – such as credit card details – but rather receives a notification once the payment has been successfully completed by the relevant third-party provider.

If a payment made through one of the available methods fails or is rejected by the payment service provider, the Owner is not obliged to fulfill the order. If a payment fails, the Owner reserves the right to claim any related expenses or damages from the User.

Retention of title

Until payment of the total purchase price is received by the Owner, Users do not acquire title to the ordered Products.

Delivery

Delivery is made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users must verify the content of the package and report any anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.

Delivery may take place in the countries or territories specified in the relevant section of this Website. Delivery times are specified on this Website or during the purchasing process.

Failure of delivery

The Owner cannot be held responsible for any delivery mistakes due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damage or delays occurring after handover to a carrier engaged by the User where such carrier was not proposed or approved by the Owner.

If the goods are not delivered or collected at the time or within the deadline agreed, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or agree on further steps. Unless otherwise specified, any delivery attempt starting from the second is at the User’s expense.

Provision of personal data

To access or receive some of the Products provided through this Website as part of the Service, Users may be required to provide their personal data as indicated on this Website.

User rights ▲

Right of withdrawal

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days) for any reason and without justification. Users can find more information about the right of withdrawal in this section.

Who holds the right of withdrawal

Unless one of the exceptions listed below applies, Users who act as European Consumers are granted by law the right to withdraw from contracts concluded online (distance contracts) within the timeframe specified below, for any reason and without justification.

Users that do not meet these requirements cannot benefit from the rights described in this section. The Consumer shall be liable to the Seller only for the diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exercising the right of withdrawal

To exercise the right of withdrawal, Users must send the Owner an unequivocal statement of their intention to withdraw from the contract. For this purpose, Users may use the model withdrawal form available in the definitions section of this document. Users are, however, free to express their intention to withdraw from the contract in any other suitable form. In order to meet the deadline within which such right must be exercised, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

In case of purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.

In case of purchase of several goods ordered together but delivered separately, or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Owner reimburses all payments received, including, if any, those covering delivery costs, to Users who have correctly exercised the right of withdrawal. However, the additional cost resulting from the choice of a particular delivery method other than the least expensive standard delivery offered by the Owner shall remain at the User’s expense.

Such reimbursement shall be made without undue delay and, in any event, within 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursement is made using the same means of payment used for the initial transaction. The User shall not incur any cost as a result of the withdrawal.

…on contracts for the purchase of tangible goods

Unless the Owner has offered to collect the goods, the User must return the goods to the Owner or to a person authorized by the Owner to receive them, without undue delay and in any event within 14 days from the day on which the User communicated the intention to withdraw from the contract.

The deadline is met if the goods are handed to the carrier or another authorized person before the expiration of the 14-day period described above. The reimbursement may be withheld until receipt of the goods, or until the User has supplied evidence of having returned them.

The User is liable for any diminished value of the goods resulting from handling the goods other than what is necessary to establish their nature, characteristics and functioning. The costs of returning the goods are borne by the User.

Exceptions from the right of withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of goods made to measure or clearly personalized.

UK User rights

Right to cancel

Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.

Users that do not qualify as Consumers cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.

Exercising the right to cancel

To exercise their right to cancel, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the cancellation period expires.

When does the cancellation period expire?

Regarding the purchase of goods, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
Regarding the purchase of several goods ordered together but delivered separately, or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

Effects of cancellation

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery. However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

…on the purchase of physical goods

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning. The costs of returning the goods are borne by the User.

Exceptions from the right to cancel

The right to cancel does not apply to contracts:

for the supply of goods made to the consumer’s specifications or otherwise clearly personalized;
for the supply of goods which are liable to deteriorate or expire rapidly.

Direitos do Usuário brasileiro

Direito de arrependimento

Salvo se for estipulada abaixo uma exceção aplicável, os Usuários Consumidores no Brasil terão o direito legal de arrependimento de acordo com a legislação brasileira. Isto significa que o Consumidor tem o direito de rescindir os contratos online (contratos à distância ou celebrados fora do estabelecimento comercial) por qualquer motivo e sem justificativa, no prazo de 7 (sete) dias a contar da data da celebração do contrato ou do recebimento do produto ou serviço. Usuários que não se qualificam como Consumidores não podem se beneficiar dos direitos estabelecidos nesta seção. O direito de arrependimento poderá ser exercido pelo Consumidor por meio dos canais de contato indicados no início deste documento e de acordo com as orientações desta seção.

Exercício do direito de arrependimento

Para exercer o direito de arrependimento, os Usuários devem enviar ao Proprietário uma declaração inequívoca de sua intenção de rescindir o contrato. Para tanto, os Usuários poderão utilizar o modelo de formulário de rescisão disponível na seção “definições” deste documento. No entanto, os usuários são livres para expressar sua vontade de rescindir o contrato através de uma declaração inequívoca por qualquer via adequada. Para respeitar o prazo estabelecido para o exercício de tal direito, os Usuários devem enviar o aviso de arrependimento antes do fim do prazo.

Quando termina o prazo de arrependimento?

Em relação à compra de produtos, o prazo de arrependimento é de 7 (sete) dias após a data de recebimento do produto pelo Usuário ou um terceiro designado pelo Usuário que não seja o transportador.
No caso de compra de múltiplos produtos encomendados em conjunto mas entregues de forma separada, ou no caso de compra de um único produto constituído por diversos lotes ou peças entregues de forma separada, o prazo de arrependimento é de 7 (sete) dias após a data de recebimento do último produto, lote ou peça pelo Usuário ou um terceiro designado pelo Usuário que não seja o transportador.

Efeitos do arrependimento

Os Usuários que rescindirem corretamente um contrato serão reembolsados pelo Proprietário por todos os pagamentos feitos ao Proprietário, incluindo, se houver, aqueles que cobrem os custos de entrega. No entanto, não serão reembolsados quaisquer custos adicionais resultantes da escolha de um método de entrega específico que não seja o tipo de entrega padrão mais barato oferecido pelo Proprietário.

Este reembolso será realizado sem demora injustificada e no prazo máximo de 14 (catorze) dias, a contar do dia em que o Proprietário foi informado da decisão do Usuário de rescindir o contrato ou da devolução efetiva do produto, o que ocorrer por último. Salvo se acordado de outra forma com o Usuário, os reembolsos serão efetuados por meio do mesmo método de pagamento utilizado para processar a transação inicial. O Usuário não incorrerá em quaisquer custos ou taxas em razão de tal reembolso.

…na compra de produtos físicos

Salvo se o Proprietário tiver se disponibilizado para coletar os produtos, os Usuários devem devolvê-los ou entregá-los ao Proprietário ou a uma pessoa autorizada por este a receber os produtos, sem demora injustificada e no prazo de 14 (catorze) dias a contar da data da comunicação da decisão de rescisão do contrato.

O prazo terá sido cumprido se o produto for entregue ao transportador ou devolvido, conforme indicado acima, antes do fim do prazo de 14 (catorze) dias estipulado para a devolução. O reembolso pode ser retido até a recepção dos produtos ou até que os Usuários apresentem prova da devolução, o que ocorrer primeiro.

Os Usuários só serão responsáveis pela redução do valor dos produtos que resulte do manuseio além do necessário para a garantia de sua natureza, características e funcionamento. Os custos de devolução dos produtos serão arcados pelo Proprietário.

Exceções ao direito de arrependimento

O direito de arrependimento, na forma e prazo previstos nestes Termos, não se aplica aos seguintes casos:

ao fornecimento de produtos fabricados de forma totalmente personalizada de acordo com as especificações do Consumidor;
ao fornecimento de produtos que possam se degradar ou perder a validade rapidamente, de modo que o prazo de 7 (sete) dias e/ou o prazo de devolução ponha em risco a validade do produto.

Warranties ▲

Legal warranty of conformity of Products under European Union law

Under EU law, the seller guarantees the conformity of the goods sold to Consumers for a minimum period of 2 years from delivery.

Where Users act as European Consumers, the legal guarantee of conformity of goods applies to the items available on this Website in accordance with the laws of the country in which they habitually reside. National laws of such country may grant Users wider rights.

Conformity to contract for Consumers in the United Kingdom

Users in the United Kingdom qualifying as Consumers have a right to receive goods that are in conformity with the contract.

Garantia legal de conformidade de produtos para Consumidores no Brasil

A garantia legal aplicada aos produtos comercializados (físicos e digitais) obedece aos seguintes termos, de acordo com o Código de Defesa do Consumidor:

os produtos não duráveis terão garantia de 30 (trinta) dias; e
os produtos duráveis terão garantia de 90 (noventa) dias.

O período de garantia começa a partir da data de entrega do produto.

A garantia não é cabível em casos de uso indevido, eventos naturais ou se o produto tiver sido submetido a qualquer outra assistência técnica que não seja a fornecida por este Sito Web. A garantia pode ser acionada através dos canais de contato fornecidos por este Sito Web. Se necessário, o Proprietário arcará com os custos do envio do produto para avaliação técnica. O Proprietário, a seu critério, também poderá fornecer uma garantia contratual além da garantia legal. As normas aplicáveis às garantias contratuais podem ser encontradas nas especificações fornecidas por este Sito Web. Se tais informações não forem fornecidas, apenas as disposições legais serão aplicadas.

Limitation of liability and indemnification ▲

Unless otherwise expressly stated or agreed with Users, the Owner’s liability for damages in connection with the execution of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.

Indemnification

The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless, to the extent allowed by law, from and against any claim or demand – including but not limited to lawyers’ fees and costs – made by any third party due to or in relation to any conduct in violation of these Terms, third-party rights or applicable law, made in connection with the use of the Service and attributable to the User, its affiliates, officers, agents, co-branders, partners and employees, to the extent allowed by applicable law.

The above also applies to any claims made by third parties (including but not limited to the Owner’s clients or customers) brought against the Owner in relation to Digital Products provided by the User, such as, for example, conformity claims.

Limitation of liability for Users’ activities on this Website

Unless otherwise specified and without prejudice to applicable statutory provisions, any claim for damages against the Owner (or any natural or legal person acting on its behalf) shall be excluded.

The above does not limit the Owner’s liability for death, personal injury or damage to physical or mental integrity, damages resulting from the breach of essential contractual obligations such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages caused intentionally or through gross negligence, as long as the use of this Website by the User has been suitable and correct.

Unless damages have been caused by intent or gross negligence, or they affect life and/or personal, physical or mental integrity, the Owner shall be liable only to the extent of typical and foreseeable damages for the type of contract at the time the contract was concluded.

Australian Users

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar state and territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users

Disclaimer of warranties

This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at Users’ own risk, and Users shall be solely responsible for any damage to their computer system or mobile device or loss of data that results from such download or from Users’ use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or may not function properly with Users’ web browser, mobile device, and/or operating system. The Owner cannot be held liable for any perceived or actual damages arising from the content, operation, or use of the Service.

Federal law, some states, and other jurisdictions do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this Agreement shall not apply to the extent prohibited by applicable law.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for:

any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
any errors, mistakes, or inaccuracies of content;
personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
any interruption or cessation of transmission to or from the Service;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
the defamatory, offensive, or illegal conduct of any User or third party.

In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claim, proceeding, liability, obligation, damages, loss or cost in an amount exceeding the amount paid by the User to the Owner hereunder in the preceding 12 months, or the period of duration of this Agreement between the Owner and the User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the User has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to the User. These Terms give the User specific legal rights, and the User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under these Terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including but not limited to legal fees and expenses, arising from:

the User’s use of and access to the Service, including any data or content transmitted or received by the User;
the User’s violation of these Terms, including but not limited to the User’s breach of any of the representations and warranties set forth in these Terms;
the User’s violation of any third-party rights, including but not limited to any right of privacy or intellectual property rights;
the User’s violation of any statutory law, rule, or regulation;
any content that is submitted from the User’s account, including but not limited to misleading, false, or inaccurate information, including in cases where access is made by third parties through the User’s personal username and password or other security measures, if any;
the User’s willful misconduct; or
the statutory provision breach by the User or its affiliates, officers, agents, co-branders, partners, suppliers and employees, to the extent allowed by applicable law.

Common provisions ▲

No waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respect Users’ rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as force majeure (e.g. infrastructural breakdowns or blackouts).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of the Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

Privacy policy

Information about the processing of personal data is contained in the privacy policy of this Website.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks – nominal or figurative – and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes. Such changes will only affect the relationship with the User from the date communicated to the User onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement. The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact details stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

European Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts. In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any party.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that the User is located in provides for a higher applicable consumer protection standard, such higher standards shall prevail.

Exception for Consumers in Switzerland

If the User qualifies as a Consumer in Switzerland, Swiss law shall apply.

Exceção para Consumidores no Brasil

Se o Usuário se qualificar como um Consumidor Brasileiro e o produto e/ou serviço for comercializado no Brasil, será aplicada a legislação brasileira.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Exceção para Consumidores no Brasil

O acima não se aplica a Usuários no Brasil que se qualifiquem como Consumidores.

US Users

Each party specifically waives any right to trial by jury in any court in connection with any action or litigation. Any claims under these Terms shall proceed individually and no party shall join in a class action or other proceeding with or on behalf of others.

UK Consumers

Consumers based in England and Wales may bring legal proceedings in respect of these Terms in the English and Welsh courts. Consumers based in Scotland may bring legal proceedings in respect of these Terms in either the Scottish or the English courts. Consumers based in Northern Ireland may bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.

Dispute resolution ▲

Amicable dispute resolution

Users may bring any disputes to the Owner, who will try to resolve them amicably.

While Users’ right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may file a complaint at the Owner’s email address specified in this document, including a brief description and, if applicable, the details of the related order, purchase, or account. The Owner will process the request without undue delay and within 2 days of receiving it.

Consumer online dispute resolution platform

The European Commission’s online dispute resolution (ODR) platform, previously available for alternative dispute resolution and which facilitated the out-of-court settlement of disputes relating to and stemming from online sales and service contracts, was officially discontinued as of July 20, 2025, following the adoption of Regulation (EU) 2024/3228.

Although the platform is no longer available, Users are nonetheless encouraged to contact the Owner directly to resolve any issues or concerns. Users are kindly asked to contact the Owner at the contact details provided in this document.

Definitions and legal references ▲

This Website (or this Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Brazilian (or Brazil)

Applies where a User, regardless of nationality, is in Brazil.

Business User

Any User that does not qualify as a Consumer.

Digital Product

A Product that consists of:

content which is produced and supplied in digital form; and/or
a service that allows the creation, processing, storing or access to data in digital form, or the sharing of or any other interaction with digital data uploaded or created by the User or any other User of this Website.

European (or Europe)

Applies where a User, regardless of nationality, is in the EU.

Model withdrawal form

Addressed to:

Grigoletti Home S.A.S. di Grigoletti Luca & C. — VAT no. 02306730231 — Via Madonna, 22 — 37026 Pescantina (VR) – Italy — info@grigolettihome.it

I/we hereby give notice of my/our withdrawal from the contract of sale of the following goods/services:

(insert here a description of the goods/services subject to the withdrawal)

Ordered on: (insert the date)

Received on: (insert the date)

Name of consumer(s):

Address of consumer(s):

Date:

(sign only if this form is notified on paper)

Owner (or We)

Indicates the natural person(s) or legal entity that provides this Website and/or offers the Service to Users.

Product

A good or service available for purchase through this Website, such as e.g. physical goods, digital files, software, booking services etc., as well as any other type of product which is separately defined within this document, such as Digital Products.

Service

The service provided by this Website as described in these Terms and on this Website.

Terms

All provisions applicable to the use of this Website and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

United Kingdom (or UK)

Applies where a User, regardless of nationality, is in the United Kingdom.

User (or You)

Indicates any natural person using this Website.

Consumer

Any User qualifying as such under applicable law.

How can we help? ▲

Your data

Ask us to know and access the information we hold about you.
Ask us to correct the information we hold about you.
Ask us to exercise the right to be forgotten (deleting the information we hold about you).
Ask us to transfer your data to another service.
Manage your privacy preferences.

If something goes wrong

While we strive to create a positive user experience, we know that occasionally issues may arise between us and our users. In such cases, please do not hesitate to contact us at info@grigolettihome.it.

Grigoletti Home — Grigoletti Home S.A.S. di Grigoletti Luca & C.
VAT no. 02306730231 — Via Madonna, 22 — 37026 Pescantina (VR) – Italy
Owner contact email: info@grigolettihome.it